Details on who to contact in cases of domestic abuse
If you are in danger and unable to talk on the phone, dial 999, listen to the questions from the operator and respond by coughing or tapping the handset if you can. Then follow the instructions depending on whether you are calling from a mobile or a landline.
If prompted, press 55 to Make Yourself Heard - this will transfer your call to the police. Pressing 55 only works on mobiles and does not allow police to track your location.
If only background noise can be heard and BT operators cannot decide whether an emergency service is needed, then you will be connected to a police call handler. If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.
When 999 calls are made from landlines, information about your location should be automatically available to the call handlers to help provide a response.
Useful Support providers:
Refuge runs the National Domestic Abuse Helpline, which you can call for free, and in confidence, 24 hours a day on 0808 2000 247.
Specialist lesbian, gay, bixsexual and trangender (LGBT) support:
Specialist ‘by and for’ support for Black and minoritised women:
Specialist support for Deaf and disabled survivors:
Men’s Advice Line:
The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them - 0808 801 0327.
Simply complete the form below and we’ll aim to respond within one hour (during office hours).